Privacy Policy

BUY 2 SUPPORT PRIVACY POLICY

 

  1. Introduction

We at Buy 2 Support Ltd. ("We", "Our" or "Us") consider your privacy and the security of your Personal Data (as defined in Section ‎3 below) as highly important. 

This Privacy Policy (this "Policy") explains how We may use the Personal Data (as defined below) that you, the user, share with us when visiting our website (the "Website"). Our Website provides you with the opportunity to support Israel by buying our gift boxes of products made in Israel, as detailed in our Terms of Use (our "Services"). This Policy describes what type of Personal Data we may collect, and how and why we may collect, process and store it. This Policy also details your rights in relation to our use of your Personal Data, and the manner by which we protect your privacy.

Your Personal Data will be collected and stored lawfully, fairly and transparently by us. From time to time, we may amend this Policy or introduce new or additional Services. If such amendment or introduction results in any change to the way we collect, process, use or store your Personal Data or may affect any of your rights, We will provide you with more information as appropriate under the circumstances, e.g., by sending a notice to your account, displaying a prominent notice within the Website, and if required by law ask for your consent.

The aim of this Policy is to:

  1. Ensure that you understand what Personal Data we collect about you, the reasons why we collect, process and use it, and who we share it with;
  2. Explain the way we use the Personal Data that you share with us in order to provide you with our Services; and
  3. Explain your rights and choices in relation to our use of the Personal Data we collect and process about you, and how we will protect your privacy.

Please read this Privacy Policy carefully before using this Website. By providing us with your Personal Data, you agree to this Policy.

Important note: If you do not consent to the collection, processing, use, and storage of your Personal Data as set forth below and our use of Cookies as defined in our Cookies and Tracking Policy below, then please refrain from browsing our Website, logging in to your account or otherwise providing Us with any Personal Data.  

  1. Why do we Collect your Personal Data and use Cookies on our Website

We will collect, process, use and store your Personal Data for the following purposes:   

  • To ensure that the content on the Website is presented in the most effective manner for you, thereby providing you with best user experience while visiting our Website.
  • To process your orders through our system
  • To gather statistical information and analytics in order to analyze and improve our Website and Services.
  • To provide you with personalized offers based on your past usage of our Services.
  • Based on your specific consent, to send you emails, advertisements and newsletters on new Services on our Website.
  • To ensure the Website's performance, stability and integrity.

 

  • We use cookies and tracking tools on our Website to distinguish you from other and to improve your use of our Website, and in some cases, certain features may not function if you remove the cookies from your browser. The cookies we use are those of Google Analytics, Google Remarketing, Login Cookies, Facebook Pixel, and Hotjar. These service providers. For more information about our use of cookies and tracking tools, as well as about the privacy policies of these service providers, please refer to our Cookies and Tracking Policy as detailed below.

 

  1. How We Collect your Personal Data and which Types of Personal Data We Collect

 

We collect, process, use and store the following information in the following manner:

  • When you sign up for our Services: when you sign up for our services and/or create an account, we collect and store your login information (including your name and phone number, your email address, and your personal password).
  • We will also collect information about your purchases on our Website, your shipping and billing address as well as your credit card details, which will be stored on a secure server with the highest security standard as required by the credit card companies. We may also collect automated information from your browser/device such as you your internet provider, your IP address, your browser type and system software, as well as the websites you have visited before being transferred to the our Website, including keywords used for searches.
  • In our Website, we use the following external service providers: Google Analytics, Google Remarketing, Login Cookies, Facebook Pixel, and Hotjar, as detailed more in our Cookies and Tracking Policy below.
  • Please note that you are not legally bound to provide us with this information.
  • The data collected and processed is both general in nature (for example, for technical purposes) and personal in nature, such as contact details, and other information depending on the Services selected and utilized by you.
  • For providing you with our Services, our Website is operated by Us, stored by UPress Server in the USA and managed by Revive Genesis Ltd in Israel. Our online payment provider is Cardcom, And we store data also on NetSuite, and on our mailing system MailChimp (in addition to our data protection as detailed on Section ‎8 below) If you have any questions regarding our use of service providers, please get in touch with our Data Protection Officer, at: DPO@com).
  • The information that you provide us with, as mentioned above, shall be referred to hereinabove and hereinafter as "Personal Data."

                                                

Please note that any Personal Data provided by you should belong to you alone and not to another party.

  • Our Website may contain links to other websites. We cannot control or be held responsible for third parties’ privacy practices and content and if you click on a third-party link, please understand that you are leaving our Website and any Personal Data you provide on the third party website will not be covered by this Policy, and such third-party websites are governed solely by such third parties' privacy policies; you are advised to be careful and check any such third party's privacy policies and compliance with laws, prior to inputting and/or supplying them with any of your Personal Data
  1. Your Rights and Your Preferences

We will only collect, process, use and store your Personal Data if you have consented to such collection, use and storage, unless We are otherwise legally authorized or obliged to collect and further process Personal Data relating to you.

Therefore, we will only use, process, collect and store the Personal Data for the purposes stated within the scope outlined in this Policy.

You have the following additional rights:

  • Withdrawal of consent. You may file for the revocation or withdrawal to our collection, use, processing and storage of your Personal Data at any time, by notifying our Data Protection Officer, at: DPO@LoveISR.com Upon receipt of your notification, we will revert back to you and thereafter cease the collection, processing, use and storage of your Personal Data, or suspend/delete your account, as applicable, according to the content of your request, unless We are legally obliged or authorized to retain your Personal Data, including for ongoing legitimate business interests, and we shall revert back to you in response to your above mentioned notification and shall inform you accordingly in such an event.
  • The “Right to be Forgotten” and Data Correction. You may also request the erasure or correction of any or all of your Personal Data, that is held by Us. Upon sending your request to our Data Protection Officer, at: DPO@LoveISR.com, We will delete/correct your Personal Data or close/suspend your account/registration and/or remove or correct your Personal Data from any or all of our records, as applicable according to the specifics of your request, as soon as reasonably possible and when technically feasible, unless there is an overriding legal interest or other authorized basis for the continuation of the data processing, and we shall revert back to you in response to your above mentioned notification and shall inform you accordingly in such an event.. 

The foregoing notwithstanding, We will store just enough of your Personal Data to ensure that the restriction is respected in the future.

In the event of deletion and/or correction of Personal Data upon your request results in Us no longer being able to provide you with any or all of Our services via the Website, we shall notify you accordingly, but in so requesting, you hereby irrevocably agree and waive any claim against Us for Our inability to provide the services through the Website, or any interruption or malfunction in Service resulting from fulfilling your request.

Note that your request for deletion or correction of your Personal Data, may also be rejected by Us for lack of relevant information provided by you, upon which you will be notified accordingly.

 

  • Transparency. You are entitled to ask Us for information about what type of Personal Data We hold or have collected on you. You are also entitled to obtain (in a commonly used and machine-readable form) and reuse your Personal Data as you have provided to Us and which We process by automated means, for your own purposes, across our different services, free of charge, subject to the technical feasibility and lawfulness considerations.

Please forward your request for such an output, in written or machine-readable form, to our Data Protection Officer, at:  DPO@LoveISR.com.

  • Automated decision-making. Buy 2 Support shall not intentionally take any potentially damaging decision concerning you because of using automated processing operations without human intervention; and commits to giving you the opportunity to obtain human intervention in such a decision, express your point of view, and obtain an explanation of the decision.
  • In the implementation of these data protection rights, We are committed to providing a timely and transparent response to your requests, and upholding your right to contact Our Data Protection Officer, at:  DPO@LoveISR.com.
  1. Transfer to Third Parties
  • We may need to transfer your Personal Data for the purpose of using our Services, to parties in location ads outside the country in which you are physically located, potentially including countries which may not require an adequate level of protection for your Personal Data compared with that provided in your country.
  • In these cases, we will employ all reasonable, commercial efforts to ensure that a reasonable level of data protection is established with the recipient, before transmitting your Personal Data.
  • The aforesaid notwithstanding, by accepting this Policy, you expressly consent to the data transfer as described herein, even if the level of data protection is not up to those customary in your country, and if you are a resident of the European Union, this includes transfers to countries outside of the EEA/EU or without European Union Adequacy decisions.
  • For more information on the Countries subject to the European Union's Adequacy Decisions, please click here.

We hereby guarantee that We will not share or transfer your Personal Data to any third parties, other than in any of the following events:

  • Should We be compelled to do so under applicable law, regulation, legal process or governmental order;
  • Should such Personal Data be required for supporting Our claims in any legal proceeding against the person who has submitted the applicable Personal Data;
  • Should We merge Our commercial operations into another legal entity, provided however, that the receiving entity undertakes to be bound by this Policy and to respect the provisions hereof for all intents and purposes;
  • Should We reasonably suspect that any of its users has committed an action or omitted to make any action which may adversely affect the public or Us or any of Our owners, employees, affiliates or consultants.
  • Should We reasonably suspect that you has breached any of your respective obligations as provided under this Policy or under the Terms of Use.
  • Should We receive your consent to such transfer.

You hereby waive any and all claims against Us in respect of the use of your Personal Data as provided above.

  1. Compelled Disclosure

We reserve the right to preserve and disclose any information that We reasonably believe is necessary in order to:

  • Satisfy any applicable law, regulation, legal process or governmental order;
  • Enforce this Policy, including investigation of potential violations hereof;
  • Detect, prevent, or otherwise address fraud, security or technical issues;
  • Respond to user support requests; or
  • Protect Our rights, property or safety, our customers and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.
  1. Personal Data Retention and Deletion

We shall delete Personal Data if the business purpose for which the Personal Data was being collected, processed and stored ceases to apply, or if applicable data protection rules require Us to delete such Personal Data, unless We have overriding legal interest or other authorized lawful basis for the continuation of the data processing.   

However, We shall keep your Personal Data only as long as necessary to provide you with Our Service and for legitimate and essential business purposes, such as maintaining the performance of our Services, complying with our legal obligations, and resolving disputes, such as in the following circumstances:

  • If there is an unresolved issue relating to your account, such as an unresolved claim or dispute, We will retain the necessary Personal Data until the issue is resolved;
  • If We are required to retain the Personal Data for our legal, tax, audit, and accounting obligations, We will retain the necessary Personal Data for the period required by applicable law; and/or
  • If necessary, for Our legitimate business interests, such as fraud prevention or the security of our users.
  • The above notwithstanding, there are types of Personal Data that we will only retain for as long as you are a user of the Website, such as your username and your password, which we shall delete upon your request as mentioned in Section ‎4
  1. Protection of your Personal Data

All information disclosed to Us regarding the provision of Services shall be kept by Us as confidential. We maintains physical, electronic, and administrative safeguards to protect your confidential information from unauthorized or inappropriate access at the standards accustomed to similar services or field. In Buy 2 Support, we implement all reasonably appropriate, industry-standard technical and organizational measures to protect your personal data against loss, alteration, theft or access by unauthorized third parties.

Notwithstanding the above, no system is completely secure or immune from intrusion. Therefore, we do not guarantee or warrant that the measures taken to protect the information will prevent unauthorized access to your Personal Data. We will not be liable or responsible for any damage or loss resulting from the improper use of its Services and/or any breach of security leading to the accidental or unlawful unauthorized disclosure of, or access to, Personal Data.

Your password protects your Website account, and you are responsible for maintaining its security, confidentiality and integrity. We encourage you to use a unique and strong password and not to share it with third parties, as We will not be liable for any actions taken through your username.

If you have reason to believe your password has been stolen or compromised, please contact Us as soon as possible at your personal zone on our website or at DPO@LoveISR.com, so We may suspend your account and assist you in renewing your password.

  1. Children

The Website is not intended for children under the age of 18 years. We do not knowingly collect, process, use or store Personal Data relating to children and minors under the age of 18 years or less according to applicable laws.

If We become aware that Personal Data was transferred to Us or collected, processed, used or stored by Us relating to children and minors under the age of 18 years, We will delete such Personal Data without undue delay as soon as reasonably possible, including deleting the account/username opened by the minor, if exists.  

  1. Links

Our Website contains links to other websites, including for the online payment service we use. Please be aware that We are not responsible for the content, the terms of use and/or the privacy practices of any other websites or applications, including but not limited to those for which links are provided. We encourage you to be aware when you leave this Website and to read the privacy statements and policies of each and every third party website or application that collects personally identifiable information, prior to the provision thereof to said third parties.

For the avoidance of any doubt, this Policy applies solely to information collected through this Website.

  1. Applicable Law and Jurisdiction

By using this Website, you acknowledge and agree that any dispute resulting from this Policy, shall be subject to Israeli law, and all provisions shall be construed and interpreted according to the laws of the State of Israel.

All disputes relating to this Policy shall be exclusively settled by the competent courts of  Tel Aviv-Jaffa, Israel

  1. Contact Us

If you have questions, concerns or comments regarding our Privacy Policy, please contact us at DPO@LoveISR.com, and we shall address your inquiry as soon as practically possible.

Buy 2 Support’s Cookies and Tracking Policy

 

NOTE: For any issues of Personal Data (as defined in our Privacy Policy) protection, please see the Privacy Policy above. For any questions regarding the collection, processing, use or storage of your Personal Data, as detailed in our Privacy Policy and in this Cookies and Tracking Policy, please contact us at: DPO@LoveISR.com.

 

What is a cookie?

A cookie is a small file sent from a website, which is then stored by your web browser. When you return to our Website (as defined in our Privacy Policy), the information in the cookie can be used to recognize your last session. Cookies cannot install malicious software, such as viruses, on your device, and they do not store any of your Personal Data or account information.

Why do we use cookies?

We use cookies to save and maintain users' settings and selected preferences during browsing sessions, for saving repeating users' preferences for future use (e.g. geographical location, accessibility and language selections and preferences), and for statistical analysis of the website's performance and trends and monitoring and identifying errors.

 

Where do cookies come from?

Cookies originate from two types of sources: first party and third party. The classification whether a cookie is 'first' or 'third' party refers to the internet domain that is placing the cookie.

  • First-party cookies are those set by a website that is being visited by the user at the time.
  • Third-party cookies are cookies that are set by a domain other than that of the site being visited by the user. If a user visits a website and another entity sets a cookie through that site this would be a third party cookie.

Opt-out: When you first visit our Website, you will be given the option to accept or decline the use of cookies. You can also control the use of cookies at the individual browser level, and instructions for managing cookie usage can be found for the following browsers, at:

If you reject the use of cookies, you may still use our Website., but your ability to use some features or areas may be limited or unavailable. Many browsers allow a private mode to be activated through which the cookies are always erased after the visit, and you hereby irrevocably and unconditionally waive any claim or demand in this regard.

If you wish to opt out of interest-based advertising click https://preferences-mgr.truste.com/ (if you are located in the European Union click <https://www.youronlinechoices.eu/>).

Do Not Track/Privacy Mode

“Do not track” or “privacy mode” is a function that allows website users to opt out from being tracked by websites for any purpose including the use of analytics services, advertising networks and social platforms. Do not track options are available in a few browsers including:

If you have enabled the “do not track” function in your browser, you will not be tracked. This is in addition to you opting-out of the aggregation and analysis of data for our Website's statistics.

 

Categories of cookies we use

 

There are two categories of cookies, which are in use on our Websites:  

  • Session Cookiescontain encrypted information to allow the system to uniquely identify you while you are visiting the Website. Session cookies exist only during a singular online session and disappear from your computer when you close your browser or turn off your computer. 
  • First Party Persistent Cookies (First and Third Parties) also contain encrypted information to allow the system to uniquely identify you while you are visiting the Website, but persistent cookies (of both first and third parties) are written onto the memory of your device and disappear from your browser only on their pre-determined  expiration date. For more information on the difference between first and third parties persistent cookies – please see "Where do cookies come from" above.

We place a high priority on the security and confidentiality of the information stored in the persistent cookies we use in the Website. For example, we do not store any of your personal information, payment information or passwords in persistent cookies.

What kind of third party cookies do we use?

  • Google Analytics

Our Website uses Google Analytics cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages.  These cookies do not collect information that identifies you. All the information that these cookies collect is anonymous and is only used to improve how our Website works.

Information collected by the Google Analytics cookies will be transmitted to and stored by Google on servers in the United States of America in accordance with its privacy practices. To see an overview of privacy at Google and how this applies to Google Analytics, please click here.

If you wish to Opt-out of our Google Analytics usage, you may download the browser plugin “Google Analytics Opt-out Browser Add-on” here.

  • Google Remarketing

 

Our Website uses Google Remarketing in order to connect with users who have previously visited our Website by showing them ads as they browse Google or Google partner websites. For more information about how we use cookies and/or device identifies to show ads to users, please go to Google's Ads Settings here, as well as to Google's Internet-based Advertising Policy here. 

If you wish to opt-out of our Google Remarketing usage, you may do so here, or you may also change your device settings in order to control the use of device identifiers here.

  • Facebook Pixel

Our Website uses Facebook pixel or SDK, which is a piece of code on our Website that allows us to measure the activity on our Website. In this respect, please note, that third parties, such as Facebook, may storage technologies, web beacons and cookies, to collect and receive data from our Website in order to target ads and provide measurement services.

If you wish to opt-out of our Facebook pixel or SDK usage, you may do so here, or you may also change your choice of ads here and here. 

  • Hotjar

Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website).

Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link . here.

  • Wordpress ("Remember Me" Cookies set by Wordpress.com)

Our Website uses WordPress, which is a platform designed to manage our Website. In this respect, please note, that WordPress, may storage cookies and to collect and receive data from our Website in order to check if the visitors on Our Website are logged-in WordPress users.

If you wish to opt-out of the WordPress cookies, you may do so here.  (add link here)

Can I withdraw consent for the use of cookies or tracking tools?

If you wish to withdraw your consent, you can choose to opt-out of cookies at any time by managing and/or deleting your cookies using your internet browser settings.

Additional information on cookies in general:

A number of websites provide detailed information on cookies, including AboutCookies.org and AllAboutCookies.org.

Updates to our Policy

We update our Cookies and Tracking Policy from time to time. If we introduce a new cookie or tracking tool, which processes new information, or wish to process the information collected by your cookies and tracking tools in a new manner, we shall notify you and ask for your consent to this updated processing or new cookie or tracking tool.

 

Questions?

Should you have any questions about the use of cookies by Buy 2 Support, please be in touch with us, at: E-mail: DPO@LoveISR.com

 

The default configuration and use of our first-party cookies and third-party cookies used on our website:

-ga by Google, used for Google Analytics - analytics.js; {Duration: 2 years}